Ordering from us, our work process and T&C'S

This page should provide all the answers you need from using our website to placing an order and your privacy... but if not...please contact us.

Information is written with guidance from the distance selling regulations

tERMINOLOGY

Custom artwork - where you the client, requests specific artwork to be created, e.g. favourite characters

Personalised artwork - artwork that is created with personal elements to you, e.g. using your photos

Design Brief - Your requirements for a custom/personalised artwork

Lead time - This the time it takes for commissions and personalised artwork to be created and finalised

Despatch time - This is the time it takes for us to post your artwork when it is finished (lead time). Please note this is not the time taken for the postal services to deliver

COP (Close of Play) - time we officially close for the day 18:00 Monday - Friday

Missed anything? - just let us know here or email [email protected]

How To order A Custom or personalised artwork

  • E.g. Dorkie character from £19, mascot from £25, logo from £25, book illustrations £POA etc
  • Contact us via our contact form or email address: [email protected] with your design brief
  • From your design brief, we may need to ask you a few more questions and we'll provide a quote.
  • If you accept the quote, we'll create a contract which states your design brief along our expected time to complete the project and our terms & conditions.
  • Generally, we ask or a 50% deposit to be paid via a PayPal invoice before we start work. Day 1 of work begins if the invoice is paid before 15:00 UK time. After this time, the next day will count as day 1. Note that if the invoice is paid after 15:00 on a Friday, day 1 will be Monday.
  • Lead time is by working days, therefore if we begin work on a Thursday and estimate it will take 3 working days, this means close of play Monday you'll receive artwork to review. 
  • Lead time may be longer depending on how long it takes to receive your feedback
  • Before the final files and or prints are sent to you, we'll require the remaining cost to be paid and we'll send a PayPal invoice.
  • Once the Paypal Invoice is paid, please allow 24 hours to receive the files/confirmation that the order has been posted. Please note that if invoices are paid at the weekend, postal orders could be delayed till Monday to post.
  • Once you have approve the artwork they will be sent to your email address if this is for file only artwork e.g. logo design
  • If you require a print of the artwork they will be dispatched within 24 hours of you approving the artwork
  • Please check your junk mail before notifying us that your order has not been received
  • Delivery cost within UK standard is FREE and we use Royal Mail 1st Class service and a hard backed envelope. Tracked is £2
  • Delivery cost to the rest of the world is a flat rate of £8 no matter how many prints you order and we use Royal Mail International tracked service and a hard backed envelope.
  • Cost can change where cost of postal services increases but this page and the checkout will be updated where necessary.
  • We cannot be held responsible for delayed mail as once posted it is out of our control

How To order pre-designed prints, Payment, confirmation and Delivery

  • Our artwork can be selected in the shop, along with options such as font and personlisation where required
  • After making your selection you can add the product to your shopping basket, then either continue shopping or go to cart to checkout
  • You can buy more than one of the same product or a variety of products in the same transaction.
  • Vat is included in the cost
  • Total cost for each product is displayed after you've selected the options within the product listing
  • Delivery charge for UK 1st class standard is FREE regardless of how many prints you require. We also provide a UK tracked service for £2. Delivery charge to the rest of the world International tracked is £8 regardless of how many prints you require.
  • At checkout you will need to select a postage option even if you want free uk standard delivery
  • When you purchase from our website, you are agreeing to the information in the product description and a contract begins once you have made the purchase.
  • Confirmation of your order will be sent to the email address you submit at checkout. 
  • Confirmation that your order is being processed will also be sent to the email address you submit at checkout
  • Confirmation that your order is despatched will also be sent to the email address you submit at checkout
  • If you wish to have a copy of the product description you should be able to save the page of the listing. If you would like a word document please do let us know here or email [email protected] and we'll provide it for you. 
  • Payment can be made via debit and credit cards, PayPal or Stripe. Please note if any transactions state the payment is pending then we cannot process your order till payment has cleared.
  • Orders with no personalisation will be dispatched with 24hours of us receiving your order
  • Orders with minimal personalised e.g. name will be dispatched within 24 hours of you approving the artwork we send to you via email.
  • Please check your junk mail before notifying us that your order has not been received
  • Delivery cost within UK standard is FREE and we use Royal Mail 1st Class service and a hard backed envelope. Tracked is £2
  • Delivery cost to the rest of the world is a flat rate of £8 no matter how many prints you order and we use Royal Mail International tracked service and a hard backed envelope.
  • Cost can change where cost of postal services increases but this page and the checkout will be updated where necessary.
  • We cannot be held responsible for delayed mail as once posted it is out of our control

Using our website

By being on our website you agree to:

  • Respecting our artwork and not copying it for your own gain
  • Crediting our artwork if you choose to share it on social media using our correct website address www.doodledork.co.uk
  • Not cause harm to our website or misuse any forms or email addresses that allow you to communicate with us
  • If purchasing our artwork to use it as per the relevant product description which combines as a contract

Your Privacy

We gather data from you by:

  • Google analytics which tracks users on our site
  • By purchasing from us, you supply your personal information such as email address, postal address
  • By emailing or submitting a form, we receive the information you submit
  • By creating a customer account

What do we do with your information?:

  • Information is only used to either understand how our website is working and what we can do to improve our website
  • Insights into where our customers are from, what pages are being visited the most, how you found us etc
  • To complete an order
  • To answer a query
  • Your information is never shared with third party businesses and we'll only communicate with you after you place an order if we need to discuss your order or to confirm the status of your order
  • Information is held within create.net our website provider and via our accounting files which are kept on a secure cloud/password protected laptop.

Please note, we do not hold information about your card details

Cancellations and rEFUNDS

  • For ready to buy artwork you are able to cancel your order up to 14 days after your order is delivered by filling in the cancellation form below.
  • If the order has been dispatched then as well as filling in the cancellation form below, you will need to return the order in the same condition it was received within 14 days.
  • The buyer is responsible for the cost of returning.
  • A refund will be processed within 14 days of the order being returned to the original payment method
  • For custom and personalised artwork - cancellations and refunds cannot be accepted, unless we haven't started work on your order.

Once you've submitted the cancellation form, you will be directed to a page confirming the form has been successful, so if you don't see this, please email [email protected]

We'll review your cancellation/refund request and will contact you via the email address you supplied on the form with the next steps.

Returns will be to: DoodleDork, 7 Tower Furlong, Rugby, Warwickshire, CV23 0GU

Cancellation/Refund